- The emphasis on leadership
- The focus on risk management
- Emphasis on objectives measurement and change
- Communication and awareness
- Fewer prescriptive requirements
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A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization.
Among all the modern Management Systems ISO 9001- Quality Management System stands foremost in the world. This system enables the companies to maintain excellent procedures in order to meet customer needs at the global level in terms of Quality and Standards.
Customers are increasingly becoming quality-conscious shoppers. They want to know up front that your business will meet their needs. A certified Quality Management System demonstrates your commitment to quality and customer satisfaction. Implementing a Quality Management System will help you enhance customer satisfaction, achieve consistency, and improve internal processes. It can minimize the risk that customer expectations are not met.
The new mode ISO 9001:2015 is similar to the previous one.
The new standard is based on Annex SL – the new high level structure (HLS) that brings a common framework to all management system standards. This helps to keep consistency, alignment different management system standards, offer matching sub-clauses against the top-level structure and apply common language across all standards.
The key changes in the proposed standard are:
Annex SL’s high level structure contains 10 clauses. The high-level structure proposed in Annex SL for all ISO management systems includes, in addition to the usual 3 introductory clauses, 7 basic clauses common to all management system standards. They are: context of the organization, leadership, planning, support, operation, performance evaluation and improvement. For ISO 9001, they will replace current clauses 4, 5, 6, 7 and 8. It follows the well-known PDCA cycle and the process approach from section 4 to 10, in an order that is consistent with organizational planning and process management.
With the alarm of global warming and its consequence the human society has become serious about the ecology and its preservation. ISO 14001 EMS helps to maintain the Environment around us, by following certain management standards. Companies adopting ISO 14001 EMS are well placed against their competitors and are duly recognized at the global level
Environmental regulations are getting stricter, and so is the law enforcement. Customers and shareholders increasingly demand that businesses diminish the environmental impact from their business, demonstrate what they do, and how they improve. An Environmental Management System helps your organization to be in control of and successfully manage the most significant environmental aspects, e.g. emissions, waste-handling, utilize natural resources, and energy-efficiency.
An ISO 14001 implementation and certification proves that your Environmental Management System has been measured against a best practice standard and found compliant.
ISO 14001– It's Key Benefits
ISO/TS 29001 (published in 2003) defines the quality management system requirements for the design, development, production, installation and service of products for the petroleum, petrochemical and natural gas industries.
Developed as a direct result of a partnership between ISO and the international oil and gas industry (led by the American Petroleum Institute - API), ISO 29001 specifically focuses on the oil and gas supply chain.
The ISO/TS 29001 standard is based on ISO 9001 and incorporates supplementary requirements emphasizing defect prevention and the reduction of variation and waste from service providers.
These requirements have been developed separately to ensure that they are clear and auditable. They also provide global consistency and improved assurance in the supply quality of goods and services from providers. This is particularly important when the failure of goods or services have severe ramifications for the companies and industries involved. This standard is for all organizations working within the oil and gas industry supply chain. Certification to ISO/TS 29001 ensures standardization and improvement within the sector.
ISO 29001– It's Key Benefits
Most of the leading companies in the world adopt OHSAS 18001 – Occupational Health and Safety Management Systems. It is very essential to maintain their Health and Safety Management principles and also to upkeep reputation in the global scene. Companies with the above systems have the necessary marketing edge and its helps them to stay in front when it comes to Employee Protection
Your company's firm commitment to protect the health and safety of your employees is a distinguishing factor in a competitive market. A certified Occupational Health and Safety Management System demonstrate your determination to safeguard your employees and the environment from harmful incidents.
An OHSAS 18001 Standard Implementation proves that your management system has been measured against a best practice standard and found compliant.
OHSAS 18001– It's Key Benefits
Implementing OHSAS 18001 really helps your company in the following way.
ISO 15189 quality standards provide an effective quality management and technical competence framework that enables medical laboratories to meet international standards for patient care and laboratory responsibility. Accredited medical laboratories enhance credibility and competency of their testing services. The ISO 15189 quality standards, when carefully planned to meet laboratory requirements, can also improve laboratory services, products and business processes.
Medical laboratories can also benefit from the automation of business processes and controls that help obtain or continually maintain ISO 15189 quality standards. Automation also helps with the College of American Pathologists (CAP) inspections. To learn more about automating compliance with ISO 15189 quality standards, please download the following white papers.
ISO 15189 – It's Key Benefits
ISO 22301 specifies requirements to plan, establish, implement, operate, monitor, review, maintain and continually improve a documented management system to protect against, reduce the likelihood of occurrence, prepare for, respond to, and recover from disruptive incidents when they arise. The requirements specified in ISO 22301:2012 are generic and intended to be applicable to all organizations, or parts thereof, regardless of type, size and nature of the organization. The extent of application of these requirements depends on the organization's operating environment and complexity.
ISO 22301 identifies the fundamentals of a business continuity management system, establishing the process, principles and terminology of business continuity management. It provides a basis for understanding, developing and implementing business continuity within your organization and gives you confidence in business-to-business and business-to customer dealings. Use it to assure key stakeholders that your business is fully prepared and you can meet internal, regulatory and customer requirements.
The standard provides organizations with a framework to ensure that they can continue operating during the most challenging and unexpected circumstances – protecting their staff, preserving their reputation and providing the ability to continue to operate and trade.
ISO 22301 – its Key Benefits
Hazard Analysis Critical Control Points (HACCP) is defined to be the food detrimental elements major control points by the food and drug administrative agent. HACCP is composed as hazard analysis (HA) and critical control points (CCP). HA is to search for the hazard elements and analyze the hazard structure. HACCP is to decide the sanitation control points to control the major hazard control points after identifying the hazard elements from material supply, manufacture, processing, preservation and distribution to the end user consumption.
In other words, HACCP is a scientific food sanitation control system to secure the safety and hygiene of food product by the effective and self-motivated hygiene control system. HACCP is the management system dealing with food safety through the following methods. Analysis and control of hazard elements from biological, chemical and physical perspectives. All food product life cycle is the object of HACCP beginning from material supply and food manufacturing to distribution and consumption.
Benefits of HACCP system
ISO 22000 is an international standard that defines the requirements of a food safety management system covering all organizations in the food chain from "farm to fork". The standard combines generally recognized key elements to ensure food safety along the food chain, including.
ISO 22000 is a truly international standard suitable for any business in the entire food chain, including inter-related organizations such as producers of equipment, packaging material, cleaning agents, additives and ingredients.
ISO 22000:2005 is also for companies seeking to integrate their quality management system, for example ISO 9001:2000, and their food safety management system..
Benefits of Food Safety Management Systems
Certifying your food management system against the requirements of ISO 22000:2005 will bring the following benefits to your organization:
Customer dissatisfaction can damage your business. According to recent research, an average of 25 out of 26 unhappy anonymous customers will subsequently drive away 1,560 of their friends from your business. Smart management will find ways to differentiate themselves from competitors, define customer service standards, and deliver an effective complaint handing system for their customers.
Complaint management is challenging as there is not always a concrete solution to the problem. Success depends on how well you understand the complaint, how it is handled and if the customer is happy with the solution offered. A new release of ISO 10002 for Quality Management: Customer Satisfaction - Guideline for Complaint Handling in Organizations is an excellent customer service certificate and acts as a 'true-to-life' manual designed expressly for this purpose.
A complaint is an expression of dissatisfaction made to an organization, related to its products, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected." Definition from ISO 10002. ISO 10002 is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they're in the private, public or voluntary sectors.
Benefits of ISO 10002
There are a number of benefits to implementing and certifying your customer complaints management system
This standard provide security system that will protect people, goods, infrastructure, equipment and transportation against security incidents and other potentially devastating situations.
It enables your organization to execute a risk assessment with supporting management tools (I.e., document controls, key performance indicators, internal audits and training) and implements the controls in accordance with the risk involved.
ISO 28000 – It's Key Benefits
ISO 27001 Information security systems really helps all enterprises and manufactures to manage their information security management and later to the customer needs in the most apt and efficient manner. It gives the business edge orders others in the competitive business world.
It is based on ISO 9001. In particular, the requirements for customer satisfaction and continual improvement have been modified to make them more appropriate for regulatory purposes.
The selection of fool proof security controls to protect Information Assets and to instill confidence among customers is the need of the hour for many commercial establishments, government agencies, nonprofit organizations etc.
ISO 27001– It's Key Benefits
Implementing ISO 27001 really helps your company in the following way.
ISO 13485 is an international standard that defines quality management system requirements for manufacturers of medical devices. ISO 13485 contains requirements essential for organizations operating at any tier in the medical devices and pharmaceutical supply chain. The primary objective of the standard is to facilitate harmonized medical device regulatory requirements and as a result, it includes some particular requirements for manufacture, installation and servicing such as added requirements on record-control, sterilization and risk management.
It is based on ISO 9001. In particular, the requirements for customer satisfaction and continual improvement have been modified to make them more appropriate for regulatory purposes.
Organizations can register to ISO 13485 as a standalone or in conjunction with an ISO 9001 or other registration. An ISO 13485 certification from us demonstrates your organization's commitment to provide products and related services that consistently meet customer and regulatory requirements applicable to the medical industry
ISO 13485 – It's Key Benefits
ISO 17020, entitled "General Criteria for the Operation of Various Types of Bodies Performing Inspection", is an internationally recognized standard for the competence of inspection bodies. ISO 17020 should not be confused with ISO 9001, which is specific to quality management systems. ISO 9001 does not require evaluation of the technical competence of an inspection body and it should not be regarded as an ‘acceptable’ alternative to ISO 17020.
This International Standard specifies general criteria for the competence of impartial bodies performing inspection irrespective of the sector involved. It also specifies independence criteria. This standard is intended for the use of inspection bodies and their accreditation bodies as well as other bodies concerned with recognizing the competence of inspection bodies
ISO 17020 – It's Key Benefits
ISO/IEC 17024:2012 provides a global benchmark for personnel certification programmes to ensure that they operate in a consistent, comparable and reliable manner worldwide, thereby allowing individuals to have skills that translate across national lines.
The breadth and scope of certification programmes in existence today is tremendous: programs exist for financial planners, public accountants, safety professionals, non-destructive testing experts, supply and purchasing management professionals, the construction industry, health care professionals and hundreds more.
The updated ISO/IEC 17024:2012 standard will help organizations that certify individuals in a variety of occupations and professions protect the integrity and ensure the validity of individual certification programmes.
ISO 17024: 2012 – It's Key Benefits
A Good Manufacturing Practices (GMP) certification scheme offers independent verification and certification that the basic manufacturing practices and prerequisites necessary for the implementation of an effective Hazard Analysis Critical Control Point (HACCP) food safety program are being followed.
GMP compliance requires minimum practical sense hygienic and processing requirements suitable to all food processing establishments. Many food industry companies have implemented the GMP certification scheme for food processing as the foundation upon which they have developed and implemented other quality and food safety management systems, such as HACCP, ISO 22000, SQF and ISO 9001.
GMP – It's Key Benefits
Calibration laboratories are used to ensure that the measurements made by the manufacturer are valid and traceable to national or international standards.
ISO/IEC 17025:2005 is the international standard used by testing & calibration laboratories, initially issued by the International Organization for Standardization in 1999 and subsequently published in 2001 & later on revised in the year 2005.
ISO 17025 incorporates all the ISO 9001 requirements that are relevant to the scope of testing and calibration services as well as specifying the technical requirements for technical competence. ISO/IEC 17025 focuses on the laboratory competence to carry out tests and/or calibrations. ISO/IEC 17025 provides guidance to owners and operators of laboratories on both quality management in a laboratory environment and technical requirements for the proper operation of a testing laboratory.
The standard is widely used as a quality system in environmental, food, chemical and clinical testing laboratories.
ISO 17025 – It's Key Benefits
ISO 50001:2011, Energy management systems – Requirements with guidance for use, is a voluntary International Standard developed by ISO (International Organization for Standardization). ISO 50001 gives organizations the requirements for energy management systems (EnMS).
Targeting broad applicability across national economic sectors, it is estimated that the standard could influence up to 60 % of the world's energy use.
ISO 50001 energy management standard identifies requirements for an organization to establish, implement, sustain and improve an Energy Management System (EnMS), this enables the organization to take a deliberate approach to attaining continual improvement of energy performance.
This new standard will establish an international structure to help manage the energy supply, uses and intake of industrial, commercial, or institutional organizations, which includes measurement, documentation and reporting, design and procurement practices for energy using equipment, systems and processes. ISO 50001 energy management standard is applicable to all aspects impacting energy use, and this can be monitored and influenced by an organization.
Having a certification against BS EN 16001 will assist to adopt ISO 50001 faster
ISO 50001 – It's Key Benefits
SA8000 is an auditable certification standard that encourages organizations to develop, maintain, and apply socially acceptable practices in the workplace.
The most widely recognized global standard for managing human rights in the workplace is Social Accountability International’s SA8000. It is the first auditable standard, suitable for organizations of all sizes anywhere in the world, and provides a framework for assuring all of your stakeholders that social accountability is being stewarded by your management.
SA8000 – It's Key Benefits
Coined by His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai in 2013 as the capital of the Islamic Economy in the world, Dubai has caused a historic stir in the Arab and Islamic world. Therefore, proving that the policies of openness and free market economy of the state are similar to economic sectors across the globe
Dubai's economic model for the UAE, lays down integrated solutions, ingredients to rapid growth, states the absorption capacity, scope of development and a strong foundation to assume the state's regional, and global economic potential thereby positioning the state as a secure prominent hub for business, trade, finance and other opportunities.
Over the years, Emirates Authority for Standardization and Metrology has necessitated the provision of quality infrastructure, monitored the activity of credit through development, sustainability, ensured compatibility and met requirements of international practices, and procedures with the demands of the region. Following Dubai's achievement during the last economic and social period, it has now resurfaced with refined objectives to preserve the predominant goals and continue to value the efforts of physical investments provided by the Emirates Authority for Standardization and Metrology.
To achieve this vision, Emirates Authority for Standardization and Metrology has taken prior measurements. Issued by the 19 Council of Ministers Resolution No.10 of the national legislative system for Halal products in January 2014; the Emirates Authority for Standardization and Metrology has now introduced a special 'Emirati system' for the control of Halal products. This system comprises of basic elements pertaining to Halal products, destination certificates and accreditation bodies such as the Halal certification mark that constitutes the optimal model to ensure the sequence of processing, and obtaining Halal products.
This legislative system opens up new ventures for understanding and applying appropriate applications for Arab specifications. This system also applies to all partners, public and private sectors within the state.
The license to use Halal National Mark
FSSC22000 provides a framework for effectively safeguarding food safety responsibilities within an organisation. Based on a foundation of ISO standards and with scopes recognized by Global Food Safety Initiative (GFSI), FSSC 22000 creates an effective structure for food safety management, supply chain management, and control of food safety hazards.
The scheme is suitable for a wide variety of organizations throughout the food and drink network regardless of size and complexity.
Ensuring consumer trust in the supply of safe food and beverages including food ingredients and food packaging.
Benefits For Your Organisation
FSSC22000 is a leading global certification scheme, with scopes recognised GFSI and accepted around the world. Its robust Food Management System (FSMS) demonstrates an organisations commitment to meet regulators, food business and consumers requirements.
ISO 22000 certified businesses are able to obtain full GFSI recognized FSSC 22000 certification through the implementation of the technical specifications for sector Prerequisite Programs (PRPs) and the additional FSSC 22000 scheme requirements.
Combining your ISO22000 with an FSSC2200 transition audit can save you valuable time and expand your businesses reach.
Using its ISO’s management system approach, FSSC22000 cultivates continuous improvements for your business. It provides standardization of food safety procedures, improved communication and drives efficiencies. FSSC22000 provides network transparency throughout the food supply chain and allows integration of other management systems.
The FSSC 22000 Food Safety System Certification provides a framework for effectively managing your organization's food safety responsibilities. FSSC 22000 is fully recognized by the Global Food Safety Initiative (GFSI) and is based on existing ISO Standards. It demonstrates your company has a robust Food Safety Management System in place that meets the requirements of your customers and consumers. Already, 18.000+ organizations over 140 countries achieved FSSC 22000 certification. With currently 110+ Licensed Certification Bodies and over 1,500 auditors worldwide, our mission is to provide a trusted brand assurance platform to the consumer goods industry.